Selecting a moving company:
Unfortunately there are many moving companies out there that are not licensed or insured. Some even run their operation from home or a rented storage unit. They have temporary employees and they have run down trucks. Or beaten up trailers. They claim to be professional but just are not. In this industry there is a common concern among all consumers, about the reputation this industry might have because of moving companies that do give this industry a sleazy name and untrustworthy reputation. So when it comes time for you to choose a company, be wise and ask questions, and do your homework. Your home and all your contents are important to you so they should be trusted to a company who cares as well.
A lot of companies claim to be licensed, bonded and insured, but can they prove it! Ask for proof, so you feel better about the decision you have made in choosing a moving company with your belongings.
- Select a local moving company .It's better for you if the moving company works in the area, whether it's a local company or a local agent for a large van line. Working locally makes it easier for you to check out the company, get references from local people and maybe even check out the facilities. (Would you want an old broken-down truck to do your move)? Don't book your move with an Internet broker; most just hand your business over to someone you know nothing about.
- Make sure to verify and confirm that the moving company’s place of business and operation has a valid address. A company who does will provide you a valid address on all documents, website and advertising is important. You will also need this information for any further inquires and contact. This also confirms that this is an established company.
- Always ask if the moving company you choose is licensed, bonded, and insured, and are they an active member of the Better Business Bureau and the AMSA (American Moving and Storage Association). Keep in mind a responsible moving company will have some complaints against them. The more moves the company handles, and the larger the population in their market area, the more likely it is they will have some complaints. The important thing is do they resolve their complaints, and what rating does the Better Business Bureau rate this company at.
- Do they use full-time employees or temporary day labor? (Those who do use day labor, may not have proper insurance)? Day laborers don’t have any obligations to customers, and they may not care how the move goes, and may take your belongings.
- Ask if the company is willing to provide you with any recommendations. If they are willing to send you an emailed confirmation with dates and pricing included, and all details they discussed with you prior to the move.
- Ask about what kind of training your potential movers and drivers have completed before you choose the moving company. It’s important to know if they our professional trained employees.
- Find out if the moving company has a cancellation or postponing policies and what charges may apply. Do they require a deposit before the move? Does the moving company have a minimum charge, or hours they have to work? Do they charge by the hour or by the piece? What payment options do they provide, so there are no surprises on moving day?
* Communication is most important between customer and service provider. It is important all questions are answered with your full understanding.
USDOT #1262364 ~ MC-494019-C Licensed, Bonded, & Insured